Policies

I use several social media places to connect and post content such as are in the links at the bottom of each page. Each of these sites have their own policies in place.

We collect information about you during the checkout process on our store.

Embedded content (e.g. videos, images, articles, etc.) from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

• Personalization: To personalize your experience and deliver content and product offerings relevant to your interests.
• Communication: To send periodic emails regarding updates, promotions, or related information.

When commenting is available and visitors leave comments on the site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Should the uploading of images to the website be available, you should avoid uploading images with embedded location data (EXIF GPS) included. This is for your safety. Visitors to the website can download and extract any location data from the images you share on any website.

We may collect personal identification information such as your name, email address, and other relevant details when you subscribe to our newsletter, join our courses, or interact with our website.

We do not provide services or sell products to children under the age of 18. If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us and let us know.

If you request a password reset, your IP address will be included in the reset email.

We share information with third parties who help us provide our orders and store services to you; for example —

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

If you leave a comment, the comment and the information provided are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if available), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We accept payments through several providers. When processing payments, some of your data will be passed to the selected provider, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Privacy Policy of the selected provider for more details.

Diana Kelley uses a print-on-demand service to order products for customers, which means that all products are unique and produced only once they are ordered. This also means that returns and exchanges are not supported if your ordered the wrong size, color, or simply changed your mind.

However, if you receive a damaged product or there is a manufacturing error, the printing company offers a free reprint or a refund if contacted within 30 days of delivery. Please get in touch with Diana Kelley and provide a clear photo showing the issue, so she can aid you in the process.

If there’s a problem affecting multiple products with the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation.

In case of an unsuccessful delivery, you may be eligible for either a reprint with an extra charge or a partial refund. Please contact Diana Kelley with the details, so she can aid you in the request.

There are no refunds for digital products.

Email Subscription: By subscribing to our emails, you consent to receive emails regarding our products, services, and related information. You may unsubscribe at any time by using the ‘Unsubscribe’ link at the bottom of our emails.

Preventing Spam: We are committed to preventing spam. If you believe you have received spam from us, please contact us immediately at [email protected] so that we can investigate and rectify the situation.

Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

User Agreement: By using our website, course membership, or subscribing to our emails, you agree to comply with our Terms of Service. Any violation may result in the termination of services.

Intellectual Property: All content on our website and in our courses is our intellectual property. Unauthorized use or reproduction is strictly prohibited.

Disclaimer of Liability: We do not guarantee the accuracy, completeness, or usefulness of any information provided. Use it at your own risk.

Policy Changes: These policies may be amended by us at any time and without notice, but will be posted at this page. You agree that your continued use of our websites, product or service after that date will constitute your consent and acceptance of the amendment.

Not Medical Advice: The information provided on our website and in our courses is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Consultation with a Healthcare Professional: Always seek the advice of your physician or another qualified healthcare provider for any questions you may have regarding a medical condition.

No Medical Endorsement: We do not endorse or guarantee any specific treatment, procedure, advice, or product mentioned on our website or in our courses.

Disclosure of Material Connection: Some of the links in this website are affiliate links. This means if you click on the link and purchase the item, the owner of this website will receive an affiliate commission. Regardless, the owner of this website only recommend products or services that will add value to the readers. The owner of this website is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.

This website may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation.

The compensation received may influence the advertising content, topics or posts made in this website. That content, advertising space or post may not always be identified as paid or sponsored content.

The owner(s) of this website may be compensated to provide opinions on products, services, websites and various other topics. Even though the owner(s) of this website receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this website are purely the author. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.

This website does not contain any content which might present a conflict of interest.

Any earnings or income statements, or examples of earnings or income, represent our personal results and are not typical. There is no guarantee that you will achieve similar results, and you could potentially earn nothing at all. If you choose to rely on our figures, you must accept the risk of not achieving the same results.

When specific income figures are cited and attributed to individuals or businesses, those figures represent what those individuals or businesses have earned. There is no assurance that you will achieve similar success. If you rely on our figures, you must accept the risk of not achieving comparable results.

All claims or representations about income earnings on this website should not be considered average earnings.

There is no guarantee that past successes or results regarding income earnings will predict your future success or results.

Monetary and income outcomes depend on many factors. Since we do not know you, your background, work ethic, or business skills, we cannot guarantee or imply that you will become wealthy, achieve similar results, or make any money at all. If you rely on our figures, you must accept the risk of not achieving the same results.

Internet businesses come with unknown risks and may not be suitable for everyone. Decisions based on information presented in our products, services, or on our website should be made with the understanding that you could experience significant losses or earn nothing at all.

All products and services provided by our company are intended for educational and informational purposes only. Exercise caution and consult qualified professionals. Check with your accountant, lawyer, or other professional advisor before acting on any information provided.

Users of our products, services, and website should conduct their own due diligence when making business decisions. All information, products, and services provided should be independently verified by your own qualified professionals. Carefully consider and evaluate our information, products, and services before making business decisions based on them.

By using our company’s products, services, or website, you agree that our company is not responsible for the success or failure of your business decisions related to any information presented by us or our products or services.

Code of Ethics:

1. Confidentiality: I will maintain strict confidentiality regarding all information shared during our sessions, respecting the privacy and trust of my clients.
2. Integrity: I commit to providing honest and transparent guidance, refraining from any form of deception or manipulation. My aim is to support your journey with integrity.
3. Respect: I will treat every client with respect, valuing individual differences and cultural diversity. I promote an environment of inclusivity and open-mindedness.
4. Professionalism: I will conduct myself in a professional manner at all times, adhering to the highest standards of ethical conduct in the coaching and healing practices.
5. Informed Consent: Prior to any session, I will ensure that clients are well-informed about the nature of the services offered, potential benefits, and any associated risks.
6. Client Autonomy: I acknowledge and respect the autonomy of each client, promoting their right to make decisions regarding their own well-being.

Client Bill of Rights

1. Right to Respect and Dignity: You have the right to be treated with respect and dignity in all interactions.
2. Right to Confidentiality: Your personal information and any details shared during sessions will be kept confidential, except when disclosure is necessary to prevent harm.
3. Right to Informed Consent: You have the right to be fully informed about the nature and purpose of the coaching sessions, including any potential risks.
4. Right to Safe and Professional Services: You are entitled to receive coaching services that are conducted professionally and with your safety as a priority.
5. Right to be Heard: You have the right to express your concerns, provide feedback, and have your voice heard throughout the coaching process.
6. Right to Decide: You have the right to make your own decisions and to discontinue the coaching services at any time.
7. Right to Clarity: You have the right to understand and agree upon the terms of coaching, including the goals, tasks, and scheduling.
8. Right to Fair Treatment: You have the right to be treated fairly and without discrimination, regardless of background or personal circumstances.
9. Right to Effective Communication: You are entitled to clear and effective communication from your coach, including timely responses to your inquiries.
10. Right to Personal Growth: You have the right to pursue personal growth and development in a supportive and non-judgmental environment.

Terms of Service:

1. Fees: There are no fees for our services. In lieu of payment, we appreciate your support through sharing our social media posts, volunteering for tasks, or making purchases in our online shop.
2. Appointments: Scheduling requests must be submitted at least 48 hours in advance.
3. Cancellation Policy: Cancellations must be made at least 24 hours prior to the scheduled appointment. Clients who fail to cancel and do not show up may be refused additional services.
4. Scope of Practice: Healing Horse Touch provides equine-assisted activities for emotional support and personal growth but does not diagnose, treat, or offer medical or psychological care. Clients are encouraged to seek licensed healthcare providers for medical or mental health needs.
5. Client Responsibility: Clients are responsible for their own well-being and choices. The services provided are not a substitute for professional medical or psychological care.
6. Results Disclaimer: Results from equine-assisted activities may vary for each individual. Healing Horse Touch does not guarantee specific outcomes or benefits from participation in our services.
7. Medical Disclaimer: Please consult with your doctor before participating in any sessions if you have medical concerns.
8. Limited Liability: Healing Horse Touch is not responsible for any injuries sustained during sessions.
9. Unlicensed Complementary and Alternative Health Care Practice: All services provided fall under the Unlicensed Complementary and Alternative Health Care Practice section. For more information, please refer to:
   https://www.health.state.mn.us/facilities/providers/compalt/index.html
10. Complaints: If you have a complaint and would like to discuss it, or wish to report it, please contact:
    
    Minnesota Department of Health
    Health Occupations Program
    Office of Alternative and Complementary Health Care Practice
    P.O. Box 64882
    St. Paul, Minnesota 55164-0882
    
    To learn more and print out a complaint form, visit
    https://www.health.state.mn.us/facilities/providers/compalt/complaints.html
    
    If you choose to file a complaint, your identity and other sensitive information will remain confidential.